09 2021 July
Why You Need Liminal Space for Seamless Change
I recently got home to San Francisco after a long drive from Montana with my son. Over two weeks, our family took turns driving with...
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31 2018 January
5 Ways to Drive Diversity and Digital Transformation at the Same Time
Although the challenges surrounding diversity and inclusion (D&I) and digital transformation (DT) are often seen as separate, in reality they're actually quite similar. In this article I give some advice on what organizations can do to advance both with the same initiatives.
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18 2017 October
How Millennials Drive Brand Relevance
When it comes to brand relevance, millennials and non-millennials have more in common than they think. In this post, I’ll do a deep dive into how U.S. millennials (18-37 years old) view brand relevance similarly and differently from non-millennials — and why brands like Spotify, Westin, and Target register a relevance score almost twice as high among millennials than non-millennial customers.
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20 2017 February
Artificial Intelligence is Nothing Without Artificial Empathy
In the same way that IQ (or raw intelligence) helps humans make rational decisions, EQ (or emotional intelligence) helps humans make decisions based on empathy. Can artificial intelligence (AI) help us develop better empathy for our customers -- and, in some cases, have even better empathy than humans? Today I share my thoughts on the subject, based on the newest research into "artificial empathy."
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04 2016 February
The Top Digital Transformation Priorities For 2016 – Part 1
Is your organization focused on the right things to drive digital transformation? And I mean a deep, meaningful digital transformation — one where the embrace...
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