Rule #6 – Scale Leadership With Agency

In this episode we discuss:

  • The idea of agency us that each person has the ability to have a direct impact on the things that are important to them and to act like an owner.
  • Agency is needed to scale your leadership, especially when trying to create disruptive change.
  • Seasoned CEO Rebecca Macieira Kaufman shares how she scaled her leadership at companies like Citibank and Wells Fargo.
  • Example of how Comcast created agency in their call centers. 
  • The importance of shifting middle managers from being gatekeepers to facilitators. 
  • Why it’s hard to develop a sense of agency in people. 
  • Develop and grow agency by putting in place structure, clear guidelines, defining the edges of what is possible. 
  • Your job as a disruptive leader is to create and support more leaders to scale your disruptive growth. 

Additional Resources

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