10 years ago, my co-author Josh Bernoff and I released our first book, Groundswell: Living in a World Transformed by Social Technologies. Today on this anniversary, I reflect on what our expectations were when we published that work, what has changed, and what has not.
In the same way that IQ (or raw intelligence) helps humans make rational decisions, EQ (or emotional intelligence) helps humans make decisions based on empathy. Can artificial intelligence (AI) help us develop better empathy for our customers — and, in some cases, have even better empathy than humans? Today I share my thoughts on the subject, based on the newest research into “artificial empathy.”
Is your organization focused on the right things to drive digital transformation? And I mean a deep, meaningful digital transformation — one where the embrace of digital fundamentally changes an aspect of your business model that results in growth and better profits. Over the past two months, I filtered through hundreds of “top trends and predictions …
The Top Digital Transformation Priorities For 2016 – Part 1 Read More »
This is the last of three posts I’m writing on predictions and priorities for Social Business in 2012. You can read the first and second prediction posts for more context. Prediction #3: Connected leaders and employees will create sustained competitive advantages through a culture of sharing. This year will see some companies pull ahead of …
Predictions Social Business in 2012, Part III: Transforming Your Organization Read More »
Rather than simply make prognostications, I wanted to give actionable advice based on these trends. This is the second of my three predictions and priorities for Social Business in 2012 (read the first prediction).Prediction #2: Your customers want to be known. Your customers don’t merely want you to understand their needs or pain points. They …
Predictions for Social Business in 2012, Part II: Knowing Your Customer Read More »
My pet peeve about the annual predictions ritual is that they lack context for action. It’s nice to know that tablets and big data are important — but what should you do about it? So here’s my attempt at not only forecasting but also to provide actions that companies should be prioritizing in 2012. The …
Predictions and Priorities for Social Business in 2012 – Part I Read More »
Leading up to Facebook’s f8 conference today, my biggest concern about the rumored new “Read. Watched. Listened” buttons was that Facebook was becoming more and more superficial in its interactions. This was especially the case when compared to the deep interactions and engagements found on Google+ (which suffers from the problem of not having nearly …
Last month, I gave a presentation on the top disruptive technologies to watch at the SFAMA monthly meeting. One of the things I did to prepare was to read as many tech predictions for 2011 as I could find. You can see them all collected in one place. The one thing that struck me was that …
Hot Or Not: Disruptive Technologies To Watch in 2011, Part 1: The Framework Read More »
