24 2018 April
Reflecting on 10 Years of Groundswell and What To Do Next
10 years ago, my co-author Josh Bernoff and I released our first book, Groundswell: Living in a World Transformed by Social Technologies. Today on this anniversary, I reflect on what our expectations were when we published that work, what has changed, and what has not.
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20 2017 February
Artificial Intelligence is Nothing Without Artificial Empathy
In the same way that IQ (or raw intelligence) helps humans make rational decisions, EQ (or emotional intelligence) helps humans make decisions based on empathy. Can artificial intelligence (AI) help us develop better empathy for our customers -- and, in some cases, have even better empathy than humans? Today I share my thoughts on the subject, based on the newest research into "artificial empathy."
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04 2016 February
The Top Digital Transformation Priorities For 2016 – Part 1
Is your organization focused on the right things to drive digital transformation? And I mean a deep, meaningful digital transformation — one where the embrace...
Read More09 2012 January
Predictions Social Business in 2012, Part III: Transforming Your Organization
This is the last of three posts I’m writing on predictions and priorities for Social Business in 2012. You can read the first and second...
Read More04 2012 January
Predictions for Social Business in 2012, Part II: Knowing Your Customer
Rather than simply make prognostications, I wanted to give actionable advice based on these trends. This is the second of my three predictions and priorities...
Read More02 2012 January
Predictions and Priorities for Social Business in 2012 – Part I
My pet peeve about the annual predictions ritual is that they lack context for action. It’s nice to know that tablets and big data are...
Read More23 2011 September
Facebook Timeline reveals the future of sharing
Leading up to Facebook’s f8 conference today, my biggest concern about the rumored new “Read. Watched. Listened” buttons was that Facebook was becoming more and...
Read More16 2011 February
Hot Or Not: Disruptive Technologies To Watch in 2011, Part 1: The Framework
Last month, I gave a presentation on the top disruptive technologies to watch at the SFAMA monthly meeting. One of the things I did to...
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