I conducted the second of four Webinars on the ideas around “Open Leadership” and am making available the slides as well as a video recording. This Webinar laid out how to create a an open strategy with four goals, and how to measure each of those goals. As I discussed in the first Webinar, leadership — especially in the era of social technologies — is about the relationships that are enabled and transformed. So I also include a discussion about how the long-term relationship, as measured by customer lifetime value, needs to be recalculated.
Note: I was not able to record this Webinar but hope to do so in the near future.
How Open Leaders Embrace & Recover From Failure
Friday, May 21, 2010 10:00 AM – 11:00 AM PDT
– How do open leaders structure and manage openness with policies?
– Why is embracing failure so important to open leadership?
– How do open leaders deal with failure?