Learn why you need to think beyond your profitable customers. Leadership expert Charlene Li discusses the dangers of ignoring the needs of future customers. And think that trying to control your customers is the way to go–check out the post Can You Control Your Customers to learn more if that’s where your mindset is currently. Here’s […]
You know you want growth, but are you intimidated by the work that’s involved to grow your business? Then it’s time for a mindset shift. Watch leadership expert Charlene Li share insights on why you WANT the disruption that is inherent in any business growth. And for more on culture change, check out my post […]
10 years ago, my co-author Josh Bernoff and I released our first book, Groundswell: Living in a World Transformed by Social Technologies. Today on this anniversary, I reflect on what our expectations were when we published that work, what has changed, and what has not.
Although the challenges surrounding diversity and inclusion (D&I) and digital transformation (DT) are often seen as separate, in reality they’re actually quite similar. In this article I give some advice on what organizations can do to advance both with the same initiatives.
We often think about digital transformation as something tackled by the dynamic duo of Marketing and IT. But there needs to be a third — HR. That’s because, while digital transformation appears to be about technology, at its heart it’s about people, and the relationships that are changed because of these digital technologies. Today I examine the key takeaways from a recent Prophet report on the subject.